Skip to content Sitemap

Maintenance Request

There are two ways to request maintenance or repairs:

  1. Call our 24 Hour Maintenance Center at (817) 281-8595 ext. 9.  If it is an emergency, please call us immediately.  (Note: If the situation involves a serious water leak, locate the main water valve in your home and turn it to the off or closed position).
  2. Log in to your tenant portal and complete a Maintenance Request.


Before Requesting Maintenance:

For faster resolution, review the following list of suggestions before calling maintenance:

Smoke detector won’t work when tested
Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off
Check and replace battery.
No power to plugs or switches
Check breaker panel, fuse box or GFI switches. Check and reset.
Garbage disposal won’t work
Push reset button on disposal or use an Allen wrench and turn.
No hot water
Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses.
Hot water “TOO HOT”
Check thermostat on tank and turn down.
Faucet or toilet leaks
Turn off water fixture under sink or toilet at valve and notify maintenance.
Toilet plugged
Try plunger. If still plugged call maintenance.
Sink plugged
Remove hair from drain. Try plunger.
Heater not working
Check thermostat. Check button or pilot light. If gas unit, is pilot light lit? Breaker tripped?
AC not working
Change air filter. (Do this on a regular basis). Check circuit breakers. Thermostat set too low? (Don’t set lower than 20 degrees of the outside temperature, unit will freeze up).
Dishwasher won’t drain
Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold
Check thermostat, set correctly. Front and back grills clean? Clean out drain hole.
Oven not working
Check time-bake to be sure the setting on the unit are not preventing the oven from working. An oven set on time-bake WILL NOT HEAT.